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Founded by respected service designer, Tamsin Smith, Harmonesse is an independent service design consultancy that believes in the power of caring about people. 

We care about understanding how to help people live and work more harmoniously. And we care about how to apply service design to finesse their experiences.

Our services should be as perfectly designed as yours. So instead of a team of full-time employees, we have a trusted team of independent specialists that we scale up and down to support your projects as required.


With over 15 years of Service Design experience in both the UK and North America, Tamsin has worked with clients including the BBC, Mercedes-Benz, British Airport Authorities, the Organizing Committee for the Olympic Games (London 2012) and The Young Foundation. 

Tamsin has led Harmonesse collaboration on projects with clients including BC Medical Services Plan, Canadian Blood Services, The Government of Yukon, WellAhead and TELUS.

Ready to make a difference?

If you care about how your customers and employees feel about your organization, let’s see how we can help you get where you want to go. 

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Want to work with us?

We’re always looking for smart, pro-active contractors to consider for future projects. Get in touch if you're a:

  • Service Designer
  • Behavioural Insights Specialist
  • Ethnographer
  • Design Researcher
  • Prototyping Genius

Tell us what kind of work you care about at hello@harmonesse.com